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Basic Settings
Configure how your channel operates and set response limits.
Channel Status
Control whether this channel is active.
- Enabled: The channel can receive and respond to messages.
- Disabled: The channel stops receiving messages.
AI Personality
Choose a personality template to match different scenarios and communication styles.
- Choose from different personality templates based on your needs.
- Each personality affects the tone, wording, and interaction style of responses.
- Changing the personality does not affect your knowledge base or the accuracy of its content.
- You can switch personalities at any time, and the change will apply to future conversations.
Knowledge Base
Choose whether the AI should use your knowledge base when generating responses.
- When enabled, responses can reference the selected knowledge sources.
- You can select different knowledge pages as sources.
- For better results, keep your knowledge base complete and up to date.
Daily Conversation Limits
Set the maximum number of responses available per day.
- Overall limit: Total responses across all users.
- Users: Response limit for signed-in users.
- Guests: Response limit for users who are not signed in.
Limit Message
Customize the message shown when a usage limit is reached.
- Clearly explain the current status to the user.
- You can ask users to try again later or provide a way to contact you.
Recommendation
Complete your basic settings and knowledge configuration before testing your channel to help improve response reliability.