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Connect LINE
Connect your LINE Official Account to receive and respond to customer messages through LINE.
How It Works
After your LINE Official Account is connected, incoming messages are sent to ChatAsynq through a Webhook and responses are generated based on your settings.
- A customer sends a message to your LINE Official Account.
- LINE sends the message event to ChatAsynq through the Webhook.
- ChatAsynq generates a response based on your AI settings and knowledge base.
- The response is sent back through the Messaging API.
Connect Your LINE Official Account
First, create a channel in LINE Developers and obtain the required channel information.
- Sign in to LINE Developers.
- Create a Messaging API channel.
- Copy the Channel ID.
- Copy the Channel Secret.
- Return to ChatAsynq, enter the information, and submit the connection.
Required Information
Enter the following information when connecting your LINE Official Account:
- Channel ID: Identifies your LINE channel.
- Channel Secret: Used to verify that requests originate from LINE.
Keep your Channel Secret secure and do not share it publicly.
Webhook Settings
After connecting your account, the Webhook is used to receive message events from LINE.
- The Webhook URL is provided by ChatAsynq.
- Enable the Webhook in LINE Developers.
- We recommend disabling the default automatic responses in your LINE Official Account.
Enable or Disable Responses
After connecting your account, you can control whether automatic responses are enabled.
- Enabled: Receive and respond to LINE messages.
- Disabled: Pause automatic responses.
Common Actions
After connecting your LINE Official Account, you can:
- Disconnect: Remove the LINE connection.
- Reset Webhook: Reconfigure the Webhook connection.
Permissions
ChatAsynq uses the required account and messaging permissions to provide the integration.
- Access basic account information, such as the name and profile image.
- Receive customer message events.
- Send responses through the Messaging API.
Test Your Connection
We recommend testing your LINE connection before using it with customers.
- Send a message from a test account.
- Confirm that the response is received correctly.
- Adjust your AI settings or knowledge base if necessary.
Recommendation
After connecting your LINE Official Account, verify that the Webhook is working correctly before enabling the channel for customer conversations.