Terms of Service

1. Scope of the Service

1. The Service allows users to create and manage AI channels, knowledge bases, and conversational features, and may support integrations and messaging interactions with third-party platforms, including LINE Official Accounts, Facebook Pages, Instagram, website components, and other social or messaging platforms.
2. The Service may also provide integrations with e-commerce platforms, product data synchronization, customer message processing, automated responses, and product or order information features. Supported platforms may include Shopify, Shopline, and other third-party e-commerce services.
3. The Service may offer subscription plans, credits or other usage allowances, analytics, AI-powered content processing, file uploads, knowledge retrieval, and other advanced features. Available features may vary depending on account type, subscription plan, service version, or system configuration.
4. We may add, modify, limit, suspend, or discontinue certain features of the Service in response to operational requirements, technical developments, security considerations, legal requirements, or business needs.

2. Compliance Requirements

1. When using the Service, you must also comply with the applicable terms, policies, and requirements of third-party platforms, services, and technology providers integrated with the Service, including AI providers, social platforms, messaging platforms, e-commerce platforms, payment providers, and other third-party services.
2. Certain features rely on technologies or services provided by third parties. Your use of those services remains subject to the then-current terms and policies of the applicable third-party provider, including but not limited to:
   OpenAI Terms of Use LINE Official Account Terms Meta Platform Terms Shopify Terms
3. You are responsible for ensuring that AI channels you create, information you upload, product information, knowledge base content, automated responses, and other content or interactions comply with applicable laws, intellectual property requirements, and relevant third-party platform policies.
4. If you allow customers, visitors, or other third parties to interact through your AI channels, website components, or connected platforms, you are responsible for appropriately managing the legality, security, and suitability of those interactions and related content.
5. We do not guarantee that AI-generated content will be complete, current, or accurate. You are responsible for evaluating AI-generated responses and for the risks associated with your use of AI features, automated functionality, and third-party integrations.

3. Accounts and Authentication

1. The Service may use third-party authentication providers, including LINE, Google, Facebook, Instagram, Shopify, or other supported services. Supported authentication methods may change as the Service evolves.
2. Your account may be identified and linked using unique identifiers, authorization information, or account information provided by third-party platforms. The Service currently does not provide a separate username-and-password registration or password management system.
3. You are responsible for maintaining the security and control of your third-party accounts. We are not responsible for your inability to access the Service resulting from loss, suspension, compromise, revocation, or other issues involving a third-party account that are outside our reasonable control.
4. Changes to third-party authentication systems, APIs, permissions, policies, or availability may affect or interrupt certain Service features. We may modify affected features or provide notices where appropriate.

4. Privacy and Data Protection

1. Our collection, use, processing, and protection of personal information are described in our Privacy Policy . Please review it before using the Service.
2. Content and information you submit, upload, or generate while using the Service, including conversation records, documents, knowledge base content, and related usage information, may be processed to the extent necessary to provide the Service.
3. Such information may be processed for purposes including:
   • Providing AI responses, knowledge retrieval, and other features you enable.
   • Improving the functionality, performance, and user experience of the Service.
   • Performing analytics, system maintenance, security management, and anomaly detection.
4. We do not intentionally disclose your personal information to third parties except as required by law, requested by competent authorities, necessary for third-party processing used to provide the Service, or otherwise described in our Privacy Policy or authorized by you.

5. Acceptable Use

You may not use the Service in violation of applicable law, these Terms, or applicable third-party platform policies. Prohibited activities include, without limitation:

• Publishing, uploading, transmitting, generating, or distributing content that is unlawful, infringing, defamatory, fraudulent, violent, sexually explicit, discriminatory, hateful, harassing, deceptive, misleading, or otherwise prohibited by applicable law.
• Using the Service for spam, abusive bulk messaging, unauthorized automated messaging, phishing, fraud, money laundering, unlawful solicitation, or similar improper activities.
• Interfering with, disrupting, circumventing, or attempting unauthorized access to the Service, servers, APIs, databases, other user accounts, or information systems, including through reverse engineering, exploitation of vulnerabilities, automated attacks, or denial-of-service attacks.
• Using the Service to infringe intellectual property rights, trademarks, copyrights, trade secrets, privacy rights, publicity rights, or other legal rights of another person or organization.
• Reselling, renting, sublicensing, or redistributing the Service without authorization, or using the Service to provide a substantially identical commercial service.
• Using the Service to generate, distribute, or assist in creating unlawful, malicious, harmful, or public-safety-threatening content.
• Violating the terms, platform policies, API requirements, or developer requirements of third-party services integrated with the Service.

You are responsible for ensuring that you have the necessary rights and permissions for all information you submit, upload, synchronize, or otherwise provide through the Service, and you remain responsible for that content and your use of the Service.

If we reasonably determine that your use of the Service violates these Terms, applicable law, third-party platform policies, or threatens the Service or the rights or security of others, we may restrict features, suspend or terminate access, remove relevant content, or take other appropriate measures.

6. Third-Party Authorizations and Integrations

1. When you connect the Service to a third-party platform, social service, messaging service, or e-commerce platform, including LINE Official Accounts, Facebook Pages, Instagram business accounts, Shopify, or Shopline, you authorize the Service to access relevant APIs, tokens, credentials, or authorization information to the extent necessary to provide the connected features.
2. We use such authorization information only as reasonably necessary to provide the features you enable, including messaging interactions, automated responses, data synchronization, product queries, webhook processing, and related functionality.
3. You are responsible for ensuring that you have the necessary administrative or authorization rights for any connected platform, account, page, store, or channel. To the extent permitted by law, we are not responsible for feature failures caused by insufficient permissions, expired authorizations, platform restrictions, third-party policy changes, or third-party account issues.
4. When you disconnect an integration, delete a channel, disable the Service, or revoke authorization, the applicable integration will stop operating and related authorization information and connection data will be handled according to our data retention and deletion practices. Information that must be retained for legal compliance, dispute resolution, accounting, security, or other lawful purposes may be retained as necessary.
5. When using Shopify or another e-commerce integration, you must comply with the applicable platform API policies, application requirements, and applicable laws. We access store information only within the scope you authorize to provide features such as product synchronization, product or order information retrieval, customer messaging, automated responses, and other enabled functionality.

7. Data and Intellectual Property

1. You retain your rights in content that you submit, upload, or otherwise provide. You grant us the rights necessary to store, process, transmit, and compute that information solely as needed to operate and provide the Service.
2. Subject to applicable law and our Privacy Policy, we may use aggregated or anonymized information that does not identify a particular individual or user for analytics, service maintenance, and product improvement.
3. The ChatAsynq software, interfaces, designs, code, trademarks, branding, and related materials are owned by us or their respective rights holders unless otherwise indicated. You may not copy, modify, distribute, or commercially exploit such materials without appropriate authorization.

8. Fees and Credits

1. Certain features of the Service may be offered through subscriptions, credits, or other pricing methods published by us.
2. Purchased credits and subscription plans are for use within the applicable account and may not be transferred or redeemed for cash. Refunds are governed by Section 9, Refund Policy.
3. Credits included with a subscription plan are allocated on a monthly usage cycle. Any unused subscription credits expire at the end of each monthly usage cycle and do not roll over to the next cycle.
4. Promotional or complimentary credits expire one year after they are issued unless different terms are specified for the applicable promotion. Unused promotional credits expire after the applicable expiration date.
5. Credits purchased separately by a user do not expire unless otherwise stated in these Terms, expressly disclosed at the time of purchase, or required by applicable law.
6. We may change future pricing, plan features, credit usage rules, and promotional programs. Changes will be published on our website or within the Service and generally will not retroactively alter completed purchases unless required by applicable law.

9. Refund Policy

1. Separately purchased credits that have not been used may be eligible for a refund in accordance with the refund policy and procedures applicable at the time of purchase.
2. Used credits, subscription plans that have already started, and digital services that have already been provided or used are non-refundable.
3. If you are eligible for a refund, please contact our customer support and provide the necessary order information. Approved refunds will be issued to the original payment method, less any applicable processing fees and costs associated with the refund. Refund processing times may vary depending on the payment provider or financial institution.
4. Promotional, complimentary, or otherwise non-purchased credits have no cash value and are not eligible for refunds.
5. To the extent permitted by law, we may review refund requests and may reject requests involving abuse of the refund process, fraud, suspicious transactions, or other violations of these Terms.

10. Service Availability and Disclaimers

1. We may temporarily suspend or restrict all or part of the Service due to maintenance, equipment failure, network issues, interruptions of third-party services, security incidents, force majeure events, or other reasonable causes.
2. AI-generated content may contain errors, omissions, outdated information, or information that is unsuitable for a particular context. We do not guarantee its accuracy, completeness, timeliness, reliability, or fitness for a particular purpose. You are responsible for reviewing and determining whether AI-generated content is appropriate for your use. You are responsible for your actions and decisions based on, and your use, publication, transmission, or other distribution of, AI-generated content, including any resulting legal obligations or liabilities.
3. To the maximum extent permitted by applicable law, our total aggregate liability arising out of or relating to the Service, AI-generated content, third-party services, service delays or interruptions, data transmission failures, or any other matter relating to the Service will not exceed the total amount you actually paid to us for the Service during the twelve (12) months immediately preceding the event giving rise to the claim.
4. You acknowledge that AI, automated functionality, and third-party integrations involve inherent limitations and risks. You are responsible for reviewing important information and applying appropriate human oversight for your particular use case.

11. Changes, Suspension, and Termination

We may modify these Terms in response to changes in law, the Service, technology, security requirements, or business operations. Updated Terms will be published on our website and will apply from the stated effective date.

If you continue using the Service after updated Terms become effective, you will be considered to have accepted the updated Terms, subject to any notice or consent requirements imposed by applicable law. If you do not agree to the updated Terms, you should stop using the Service.

We may suspend, restrict, or terminate all or part of your access to the Service where:

1. You violate these Terms or other published Service rules.
2. You violate applicable laws, regulations, or orders of competent authorities.
3. You use the Service for fraud, money laundering, intellectual property infringement, malware distribution, cyberattacks, spam, unlawful content, or other illegal activities.
4. You violate third-party platform terms, policies, or developer requirements in a manner that affects the operation, permissions, or other users of the Service.
5. Your activity presents a risk to the Service, other users, third-party platforms, or information security, or otherwise materially interferes with normal operation of the Service.

Where access is suspended or terminated for the reasons above, we may discontinue applicable features and handle unused service entitlements or credits in accordance with applicable law, these Terms, and relevant service rules. Information required for legal compliance, dispute resolution, accounting, or security may be retained for the necessary period.

12. Governing Law and Jurisdiction

1. These Terms are governed by the laws of the Republic of China (Taiwan).
2. Unless otherwise required by mandatory applicable law, the parties agree that the Taiwan Taoyuan District Court shall have jurisdiction as the court of first instance over disputes arising from these Terms or the Service.