Add Text to Your Knowledge Base | ChatAsynq Tutorials

Text Content

Text is a primary source of knowledge for your AI. We recommend using complete paragraphs with clear context.

Add Text Content

Enter your content and click Learn to add it to the knowledge base.

Enter the complete content.
Review the content for accuracy.
Click Learn to submit it.

Content Processing

After the content is submitted, it enters the processing workflow. Once processing is complete, the content cannot be edited directly.

ChatAsynq analyzes and indexes the content.
Once processing is complete, the content becomes fixed.
To make changes, delete the existing content and add the updated version again.

Enable or Disable Content

You can control whether each text entry is used when generating responses.

Enabled: The content can be used for responses.
Disabled: The content is excluded from responses.
Use this option to temporarily disable outdated content.

Writing Your Content

Use complete knowledge paragraphs instead of fragmented questions, answers, or rules.

Provide enough context to clearly explain the topic.
Avoid using only a short, single-sentence answer.
Keep behavioral rules in your AI settings instead of mixing them into knowledge content.

Example

Not recommended:

Q: Can I return an item?
A: Yes.

Recommended:

We offer a seven-day return period. Unused products may be returned during this period. To request a return, provide your order information and contact customer support for assistance.

Recommendation

Keep each text entry focused on one clear topic. Avoid combining unrelated information in the same entry.

Wait for Processing to Complete

After submitting new content, wait until processing is complete before it can be used for responses.