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Quick Start
Follow these steps to complete the basic setup and start using ChatAsynq.
1. Create a Channel
Create a channel as the entry point for customer conversations so ChatAsynq can receive and respond to messages.
- Set your channel name.
- Add a channel description.
- Upload a profile image.
- Create the channel.
2. Configure AI Responses
Define the response style and basic rules to match how you want the AI to communicate.
- Set the tone and response style.
- Define its purpose, such as customer service or sales.
- Add any necessary response restrictions.
3. Add Knowledge
Provide relevant information that the AI can use when responding to customers.
- Add frequently asked questions.
- Add product or service information.
- Upload documents or images.
4. Test Conversations
Test your channel before going live to make sure the responses work as expected.
- Ask questions your customers are likely to ask.
- Check whether the responses are accurate.
- Adjust your settings or knowledge when necessary.
5. Connect a Platform
Connect your channel to an external platform to start receiving real customer messages.
- Complete the platform authorization.
- Enable automatic responses.
- Run a live test to confirm everything is working.