Knowledge Base Overview

The knowledge base provides the information used to generate responses. Clear and well-organized content helps produce more reliable results.

Data Pages

Each Data Page is an independent collection of information that can be used when generating responses.

Create multiple Data Pages for different topics, such as products, customer service, or promotions.
Each Data Page can contain different types of content.
Only the selected Data Pages are used when generating responses.

Content Types

Each Data Page can contain three types of content:

Text ：Best for complete paragraphs that describe a clear topic, situation, or piece of knowledge.
Images ：Useful for providing visual information together with supporting context.
Documents ：Suitable for longer or structured content.

For text content, we recommend using complete knowledge paragraphs instead of fragmented questions, answers, or rule lists. This provides better context and can help generate more natural responses.

Add Knowledge

After content is added, ChatAsynq processes the information so it can be used when generating responses.

Select a Data Page to manage its content.
Choose Text, Image, or Document.
Add your content and save it.

Usage Calculation

Knowledge content counts toward applicable daily limits and knowledge usage.

Each text entry.
Each image.
Each document page.

Recommendation

Create separate Data Pages for different topics to improve response accuracy and reduce confusion between unrelated information.